Privacy Policy

Effective Date: May 26, 2026

The Filta Group (“The Filta Group,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding any personal information you provide when using our website, services, or communicating with us electronically, including by email and text message.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with us.

By using our website, you consent to the practices described in this Privacy Policy.


Information We Collect

We may collect personal and non-personal information, including:

  • Name
  • Company name and job title
  • Email address
  • Mailing address
  • Telephone number
  • Mobile phone number
  • SMS/text messaging consent preferences
  • Demographic information such as ZIP/postal code, preferences, and interests
  • Information submitted through forms, surveys, customer service inquiries, or promotions
  • Website usage information including IP address, browser type, device information, pages visited, and referring website information

How We Use Your Information

We may use your information for purposes including:

  • Providing products and services
  • Responding to inquiries and customer support requests
  • Processing transactions or service requests
  • Improving our website, services, and customer experience
  • Conducting internal record keeping and analytics
  • Sending marketing communications, newsletters, promotions, and updates
  • Conducting surveys and market research
  • Customizing website content based on your interests
  • Complying with legal obligations and protecting our rights

Email Marketing Communications

If you provide your email address, we may send you marketing or promotional emails related to our services, products, special offers, or company updates.

You may opt out of marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us.


SMS/Text Messaging Communications

If you opt in to receive SMS/text messages from The Filta Group, we may send you messages regarding your inquiries, appointments, services, account updates, promotions, or other business-related communications.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS communications at any time by replying STOP to any text message. For assistance, reply HELP or contact us.

Mobile opt-in information, consent data, and phone numbers collected for SMS purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.


Cookies and Tracking Technologies

Our website may use cookies, tracking pixels, analytics tools, and similar technologies to improve user experience and analyze website traffic.

Cookies help us understand how visitors use our website and allow us to tailor website functionality and content to user preferences.

You may choose to disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

We may use third-party analytics providers, such as Google Analytics, to help us analyze website usage and performance.


Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted service providers, contractors, or vendors who assist us in operating our website, conducting business activities, or servicing customers, provided those parties agree to maintain the confidentiality and security of the information.

We may also disclose information when required by law, legal process, government request, or when necessary to protect our legal rights, users, or business operations.

Mobile opt-in information and SMS consent data will never be shared with third parties for marketing purposes.


Data Security

We are committed to protecting your information through reasonable administrative, technical, and physical safeguards designed to prevent unauthorized access, disclosure, alteration, or destruction of personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.


Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.


Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Request information about how your data is used

To exercise any of these rights, please contact us.


Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those external websites. We encourage you to review the privacy policies of any third-party websites you visit.


Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.


Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. Updated versions will be posted on this page with a revised effective date.

We encourage you to review this Privacy Policy regularly.